Annual Service Calls & After Sales Customer Service Survey
In line with our commitment to provide quality, reliable, and cutting edge technology supporting Motion Control solutions, for the creative industries and professionals working in the creative industries. Mark Roberts Motion Control provides 24hr support 365 days a year. Our Senior Service Engineer has over 20 years experience in assisting Producers, DOP’s, Directors, Moco Operators, and Moco Providers with their equipment, providing training and on-site service requirements throughout the year, whenever it’s required.
A new edition to the servicing options available has just been released. We can install an inexpensive slipring in a Milo Rotate and Pan that will pass an HD SDi signal, without going to the vast expense of going Optical. We are using them in the new Broadcast Head we are making – the AFC-100, and the results are very good indeed.
The sliprings we have tested will do easy 1080P at 24 FPS for lower end work and monitoring, with specification up to 60 fps. We anticipate multiple way 4K may be available soon for those who need that and are not recording in camera. It also looks that on some Milos this will also become possible on the Roll slipring too.
There are Service Engineers available to carry out this upgrade in the field for those who are interested, including replacement of one or two cable sets for the rest of the rig, and could include it as part of a service visit. We can also carry this out as a service here at MRMC for those who wish. just send an email to info@mrmoco.com or call the service line to book this upgrade.
After Sales Customer Sevice Update:
A new addition to the website is the After Sales Customer Service Survey, (shown above) and we would like to welcome anyone that has purchased a rig or head from us recently to please fill in this survey so we can learn and adapt our approach according to what you feel we are doing right or areas that we need to improve.
For further details regarding Service Calls or to speak to a member of the After Sales Customer service team please contact Mark Roberts Motion Control directly: +441342 838 000 or info@mrmoco.com